Terms of Service

Last updated: April 15, 2026

1. Agreement to Terms

By accessing or using the Ayla dental practice management platform ("Platform") operated by Dental Spaces LLC ("Dental Spaces," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform.

2. Description of Services

Ayla is a cloud-based dental practice management system that provides dental practices with tools for:

  • Patient scheduling and appointment management
  • Clinical charting and treatment planning
  • Insurance claims submission and ERA processing
  • Patient billing, statements, and payment processing
  • SMS and email communications (appointment reminders, confirmations, recalls)
  • Patient intake forms and digital consent
  • Patient portal access
  • Clinical notes and documentation
  • Reporting and analytics

3. User Accounts & Access

Access to the Platform is restricted to authorized users of subscribing dental practices. Each user is assigned credentials by their practice administrator. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to immediately notify your practice administrator and Dental Spaces of any unauthorized use of your account or any other breach of security.

4. Mobile Application Use

The Ayla mobile app is provided as part of the Platform. In addition to these Terms:

  • Your use of the mobile app is also subject to Apple's App Store Terms of Use or Google Play's Terms of Service, as applicable.
  • You are responsible for maintaining the security of the device on which the mobile app is installed, including applying operating system updates and protecting the device with a passcode, Face ID, or equivalent.
  • If you enable biometric unlock in the mobile app, any person whose biometric credentials are registered on the device can access the app. You are responsible for managing device-level biometric enrollment.
  • We may require a minimum supported operating system version to maintain security. We will provide reasonable notice before ending support for older OS versions.
  • The mobile app auto-locks after a configurable period of inactivity to help prevent unauthorized access on unattended devices.

5. SMS & Email Communications

Dental practices using Ayla may send SMS text messages and emails to patients for the following purposes:

  • Appointment reminders and confirmations
  • Recall and recare notifications
  • Billing statements and payment receipts
  • Treatment plan summaries
  • Patient portal login links
  • Intake form invitations
  • Practice announcements

Consent & Opt-In

Patients provide consent to receive SMS and email communications when they complete intake forms or through the patient portal. Consent is not a condition of receiving dental care. Patients may opt out at any time.

Opt-Out

To stop receiving SMS messages, patients may reply STOP to any message. To stop receiving emails, patients may contact their dental practice directly or use the unsubscribe mechanism in any email received. Opting out of communications does not affect the patient's ability to receive dental care.

Message Frequency & Rates

Message frequency varies based on appointment schedule and practice communication preferences. Standard message and data rates may apply. We do not charge any additional fees for SMS or email communications.

6. HIPAA Compliance

Dental Spaces operates as a Business Associate under HIPAA. We maintain Business Associate Agreements (BAAs) with all third-party service providers that may process protected health information (PHI) on behalf of dental practices. All data is encrypted in transit and at rest. Access to PHI is restricted to authorized personnel only.

7. Payment Processing

Payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. Dental Spaces does not store credit card numbers or sensitive payment data on our servers. All payment information is transmitted directly to Stripe using industry-standard encryption.

8. Insurance Claims

Insurance claims are submitted electronically through certified clearinghouse partners. Claims data is transmitted using industry-standard EDI formats (837D, 835, 270/271) over encrypted connections. Dental practices are responsible for the accuracy of claims submitted through the Platform.

9. Data Ownership

All patient data, clinical records, and practice data entered into the Platform remain the property of the subscribing dental practice. Dental Spaces does not claim ownership of any practice or patient data. Upon termination of service, practices may request a complete export of their data.

10. Prohibited Uses

You agree not to:

  • Access the Platform without authorization
  • Share login credentials with unauthorized individuals
  • Use the Platform for any purpose other than dental practice management
  • Attempt to reverse engineer, decompile, or disassemble the Platform
  • Upload malicious code, viruses, or harmful content
  • Use the Platform to send unsolicited marketing messages (spam)
  • Violate any applicable laws or regulations, including HIPAA

11. Limitation of Liability

To the maximum extent permitted by law, Dental Spaces shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Platform. Our total liability shall not exceed the amount paid by you for the service in the twelve (12) months preceding the claim.

12. Termination

Either party may terminate service with 30 days written notice. Dental Spaces reserves the right to suspend or terminate access for violation of these Terms. Upon termination, your data will be retained for a reasonable period to allow data export, after which it will be securely deleted in accordance with HIPAA retention requirements.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify subscribing practices of any material changes via email. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

14. Contact Information

Dental Spaces LLC
1240 S Westlake Blvd Ste 127
Westlake Village, CA 91361
Email: support@ayladental.com
Website: ayladental.com